Return and Refund Policy
At Powerswift Voltverse, we strive to ensure that our customers are satisfied with their purchases. If you encounter any issues with your order, we provide a return and refund policy under the terms outlined below.
1. Eligibility for Returns
You may request a return under the following conditions:
- Damaged or Defective Products: If the product is damaged or defective upon delivery.
- Incorrect Items: If you receive an item different from what you ordered.
- Unsatisfactory Condition: If the product does not meet the description or promised specifications.
Return Request Timeline
You must request a return within 7 days of receiving the order.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Custom-made or specially cut cables and wires.
- Products that have been used, installed, or altered after delivery.
- Items not in their original packaging or missing components.
3. Return Process
To initiate a return, follow these steps:
- Contact our customer support team at contact@powerswiftvoltverse.com with the following details:
- Order number
- Photos of the item showing the issue (if applicable)
- A brief description of the problem
- Our team will review your request and provide return instructions, including shipping details.
Return Shipping Costs
- If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping cost.
- For other eligible returns, the customer is responsible for shipping fees.
4. Refund Policy
Once your returned item is received and inspected, we will notify you of the refund status. Refunds will be processed under the following conditions:
- Approved refunds will be credited back to your original payment method within 5–10 business days.
- Refunds will not include original shipping charges unless the return was due to an error on our part.
5. Exchange Policy
If you prefer a replacement item instead of a refund, please specify this during your return request. Exchanges are subject to product availability.
6. Contact for Returns and Refunds
For assistance with returns or refunds, reach out to us at:
Email: contact@powerswiftvoltverse.com
Our goal is to resolve any issues promptly and ensure your satisfaction with Powerswift Voltverse.
Important Note
Powerswift Voltverse reserves the right to refuse returns or refunds that do not meet the conditions outlined above.